Identify the connection
- WiFi models require a suitable local network and internet connection.
- Cellular models require current service coverage and an active supplied connection.
- A phone being online does not prove Guardian has its own connection.
Check in order
- 01
Record the app state
Note whether Guardian appears offline, reconnecting or unavailable and when that state began.
- 02
Check local power and service
Confirm the supplied equipment is powered and that the intended network or cellular service is available.
- 03
Restart only as documented
Use the current Guardian instructions. Avoid repeated resets, which can erase useful diagnostic context.
- 04
Contact Aware if it remains offline
Share the model, connection type, approximate start time and status wording shown in the app.