Before enabling notifications
- Choose the people responsible for receiving each configured notification.
- Agree who checks first, what they check and when another person should be contacted.
- Keep emergency and clinical pathways separate and immediately available.
- Confirm any organisation-specific escalation arrangement in writing.
Test the whole path
- 01
Plan the test
Tell every nominated contact that the test is about to happen and what they should expect.
- 02
Trigger only the supported test flow
Use the current product guidance. Do not simulate a fall or create a safety risk to test the system.
- 03
Check every device
Confirm the app and operating-system notification appeared for each intended person.
- 04
Record the response
Resolve missed delivery or unclear ownership before relying on the configured workflow.
Emergency boundary
If someone may be in immediate danger in Australia, call 000. Do not wait for a Guardian notification, an app refresh or a support response.