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Product GuidesAlert System

Alert System Guide

Configure, customize, and optimize fall detection alerts to ensure rapid response when it matters most.

<2s
Alert Speed
99.9%
Reliability
10+
Contacts
24/7
Monitoring

Alert System Configuration

6-minute guide to setting up your alert system

How Alerts Work

Understanding the complete alert lifecycle from detection to response

1. Fall Detected

Guardian Radar detects a fall event

< 1 second

AI algorithms analyze movement patterns

2. Signal Sent

Encrypted signal sent to cloud

< 1 second

End-to-end encrypted transmission

3. Alert Triggered

Notifications dispatched to contacts

< 2 seconds

Multi-channel notification delivery

4. Response

Caregivers receive and respond

Variable

Acknowledgment tracked in system

Notification Methods

Choose the right combination for your needs

Push Notification
Instant in-app alert with sound and vibration
Recommended
Speed
Instant
Reliability
99.9%
  • Works even when app is closed
  • Custom alert sounds
  • Rich notifications with details
  • Quick action buttons
SMS Text Message
Text message with fall details and location
Recommended
Speed
5-10 seconds
Reliability
99.5%
  • No app required
  • Works on any phone
  • Includes clickable links
  • Delivery confirmation
Phone Call
Automated voice call with alert information
Speed
10-15 seconds
Reliability
99%
  • Works without smartphone
  • Press button to acknowledge
  • Escalates if unanswered
  • Landline compatible
Email
Detailed email report of the fall event
Speed
30-60 seconds
Reliability
99.9%
  • Complete event details
  • Attached analytics
  • Permanent record
  • Forward to doctors

Alert Escalation

Automatic escalation ensures someone always responds

1

Primary Contact

Immediate

Action

All configured notification methods sent

Timeout
2 minutes
2

Secondary Contacts

If primary doesn't respond in 2 minutes

Action

Notify all secondary contacts simultaneously

Timeout
3 minutes
3

Emergency Services

If no response after 5 minutes (optional)

Action

Automatic 911/000 call with location

Timeout
N/A
Emergency services escalation is optional and must be explicitly enabled in settings. Ensure your local emergency number is configured correctly.

Contact Priority Setup

Best practices for organizing your emergency contacts

1Primary Contact
First person notified in an emergency
  • Choose someone who is almost always available
  • Should live nearby or have quick access
  • Enable all notification methods
  • Test alerts regularly
2Secondary Contacts (2-3)
Backup contacts if primary is unavailable
  • Family members or close friends
  • Should have different schedules than primary
  • Can customize notification preferences
  • Notified after 2-minute delay
3Professional Caregiver
Healthcare provider or care facility staff
  • Often disabled during off-hours
  • May have facility-specific protocols
  • Can receive detailed reports
  • Billing and compliance features

Detection Sensitivity

Adjust sensitivity based on user profile and environment

High Sensitivity
Detects smaller movements and softer falls
Pros

Catches more potential falls

Cons

May increase false positives

High-risk individuals
Standard
Balanced detection for most users
Pros

Optimal balance of accuracy

Cons

Default setting

Most users
Low Sensitivity
Only detects significant fall events
Pros

Fewer false alarms

Cons

May miss minor falls

Active individuals

Quiet Hours Settings

Manage notifications during sleep or quiet times

Reduce Volume

Lower notification volume during specified hours

Still sends all alerts, just quieter

Disable Non-Critical

Only send fall alerts, suppress status updates

Battery/WiFi alerts paused

Silent Mode

No sound or vibration, visual only

Alerts still logged in app
Fall detection alerts are never silenced, even during quiet hours. Only non-critical status alerts are affected.

Testing Your Alert System

Regular testing ensures everything works when needed

Full System Test
Simulates complete fall event and notification flow
Recommended Frequency
Weekly recommended
How To

Settings → Test Alerts → Run Full Test

Individual Contact Test
Test specific contact's notification delivery
Recommended Frequency
When adding new contacts
How To

Contacts → Select Contact → Send Test Alert

Notification Method Test
Test push/SMS/call independently
Recommended Frequency
After changing settings
How To

Settings → Notifications → Test Each Method

Troubleshooting Alert Issues

Solutions to common alert delivery problems

Alerts arriving late

Common Causes:

  • •Poor internet connection
  • •Phone in battery saver mode
  • •App background restrictions
  • •Network congestion

Solutions:

  • Check WiFi/cellular signal strength
  • Disable battery optimization for Guardian app
  • Allow background data usage
  • Contact support if consistent delays
Not receiving alerts at all

Common Causes:

  • •Notification permissions disabled
  • •Contact info incorrect
  • •App logged out
  • •Do Not Disturb enabled

Solutions:

  • Verify notification permissions in phone settings
  • Confirm phone number/email in app
  • Re-login to app
  • Add Guardian to DND exceptions
Too many false alarms

Common Causes:

  • •Sensitivity set too high
  • •Pet activity detected
  • •Radar near high-traffic area
  • •Environmental interference

Solutions:

  • Adjust sensitivity to Standard or Low
  • Reposition radar away from pet areas
  • Move radar to quieter location
  • Contact support for sensitivity tuning

Frequently Asked Questions

Common questions about the alert system

Additional Resources

More help with alert system configuration

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