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Aware Support · Getting started

Start with the people, then the product.

Prepare the room, the connection and the response plan before you switch Guardian on.

Immediate danger

Call 000. Do not wait for the app.

Guardian is not an emergency service. Use the existing emergency or in-person response plan first when someone may need urgent help in Australia.

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Before setup

A few decisions make the technical setup much clearer.

  • Choose the room and identify the areas that matter to the care plan.
  • Decide whether the model will use a suitable WiFi network or its cellular connection.
  • Agree who should receive configured notifications and what they should do next.
  • Keep the supplied product and setup information nearby.

Set up in this order

  1. 01

    Place Guardian

    Follow the current in-box placement guidance. If the room is unusual or shared, ask Aware before fixing the position.

  2. 02

    Connect the Aware app

    Use the official app, sign in with the intended account and follow the current pairing flow.

  3. 03

    Prepare the care circle

    Invite only the people who should have access and agree how they will respond to a notification.

  4. 04

    Verify the setup

    Confirm Guardian appears online and that nominated contacts can receive a planned test notification.

Keep the boundary clear

Guardian is not an emergency service and no sensing system detects every event. Keep the existing care and emergency response plan in place.

Continue

Still need help?

Bring us the useful details.

Include the Guardian model, room, connection type, approximate time, what you expected and what you observed. Do not send passwords, recovery codes or unnecessary private care information.