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Aware Support · Troubleshooting

Get the app back to a known state.

Check the phone connection, account and current app version before changing the Guardian installation.

Contact support+61 3 7047 9596

Immediate danger

Call 000. Do not wait for the app.

Guardian is not an emergency service. Use the existing emergency or in-person response plan first when someone may need urgent help in Australia.

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Check the phone first

  1. 01

    Confirm internet access

    Open another trusted service on the phone to verify the connection is working.

  2. 02

    Confirm the right account

    Check that the person is signed in with the account that was invited to the care circle.

  3. 03

    Update through the official store

    Install the current Aware app version from the Apple App Store or Google Play.

  4. 04

    Restart once

    Close and reopen the app. If the problem remains, record the message shown before reinstalling or changing access.

Keep access safe

Never send a password, recovery code or full screenshot containing private care information to support.

Continue

Still need help?

Bring us the useful details.

Include the Guardian model, room, connection type, approximate time, what you expected and what you observed. Do not send passwords, recovery codes or unnecessary private care information.

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