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TroubleshootingApp Issues

Mobile App Troubleshooting

Fix connection problems, notification issues, and performance problems with the Guardian mobile app.

iOS 14+ & Android 8+Latest Version: 2.5.3

Common Issues & Solutions

Step-by-step fixes for mobile app problems

App won't connect to radar
Both iOS & Android
High Priority

Symptoms

  • •Radar shows as "Offline" or "Unavailable"
  • •Cannot add new radar device
  • •Connection keeps timing out

Solutions (try in order)

  1. 1Ensure phone and radar are on the same WiFi network
  2. 2Check Bluetooth is enabled on your phone
  3. 3Force close app and reopen (swipe up from recent apps)
  4. 4Verify radar is powered on and showing solid blue LED
  5. 5Move phone closer to radar temporarily
  6. 6Restart your phone
  7. 7Delete and re-add the radar device in app
App crashes or freezes
Both iOS & Android
Medium Priority

Symptoms

  • •App closes unexpectedly
  • •Screen becomes unresponsive
  • •Loading screens freeze

Solutions (try in order)

  1. 1Update app to latest version (check App Store/Google Play)
  2. 2Clear app cache: Settings → Apps → Guardian → Clear Cache
  3. 3Ensure phone OS is up to date
  4. 4Free up phone storage (app needs at least 500MB free)
  5. 5Force stop app and restart
  6. 6Uninstall and reinstall app (settings are cloud-synced)
Not receiving notifications
Both iOS & Android
High Priority

Symptoms

  • •No alerts when fall detected
  • •Missing push notifications
  • •Delayed alerts

Solutions (try in order)

  1. 1Check notification permissions: Settings → Apps → Guardian → Notifications → Allow
  2. 2Disable battery optimization for Guardian app
  3. 3Ensure Do Not Disturb mode is off or Guardian is exempted
  4. 4Check internet connection on phone
  5. 5Verify emergency contacts are added in app
  6. 6Test notifications using in-app test button
  7. 7Log out and log back into the app
Cannot log in or account issues
Both iOS & Android
Medium Priority

Symptoms

  • •Wrong password error
  • •Account not recognized
  • •Email verification issues

Solutions (try in order)

  1. 1Use "Forgot Password" to reset your password
  2. 2Check email for verification link (check spam folder)
  3. 3Ensure email is typed correctly (no extra spaces)
  4. 4Try logging in on web version to verify account works
  5. 5Clear app data and try again
  6. 6Contact support if account is locked
Bluetooth pairing fails
Both iOS & Android
Medium Priority

Symptoms

  • •Cannot find radar during setup
  • •Pairing times out
  • •Device not showing in Bluetooth list

Solutions (try in order)

  1. 1Turn Bluetooth off and on again on phone
  2. 2Forget all Guardian devices in phone Bluetooth settings
  3. 3Reset radar Bluetooth: Hold button for 10 seconds
  4. 4Ensure phone is within 3 meters of radar
  5. 5Close other apps using Bluetooth
  6. 6Restart phone and try pairing again

Platform-Specific Fixes

Issues unique to iOS or Android devices

iOS Issues
Common problems on iPhone & iPad

Notifications not showing on lock screen

  • Settings → Notifications → Guardian → Lock Screen → Enable
  • Settings → Notifications → Guardian → Show Previews → Always
  • Check Focus mode isn't blocking Guardian notifications

App background refresh disabled

  • Settings → General → Background App Refresh → Enable
  • Settings → General → Background App Refresh → Guardian → On
  • Ensure Low Power Mode is off during critical times

Location permission issues

  • Settings → Privacy → Location Services → Guardian → While Using
  • Allow "Precise Location" for better device connection
  • Restart app after changing location settings
Android Issues
Common problems on Android devices

Battery optimization killing app

  • Settings → Apps → Guardian → Battery → Unrestricted
  • Settings → Battery → Battery Optimization → Guardian → Don't Optimize
  • Disable any third-party battery saver apps

Notification channels disabled

  • Settings → Apps → Guardian → Notifications → All Categories → Enable All
  • Check "Override Do Not Disturb" is enabled for Guardian
  • Set notification importance to High or Urgent

App drawer or launcher issues

  • Long press app icon → App Info → Storage → Clear Cache
  • Update your launcher app to latest version
  • Try different launcher if issues persist

Required Permissions

Ensure these permissions are enabled for proper app functionality

Notifications

Receive fall alerts and system status updates

Required

Bluetooth

Connect to radar during initial setup

Required

Location (iOS)

Required for Bluetooth device discovery

Required

WiFi Network (Android)

Detect which network radar should connect to

Required

Camera

Scan QR codes for quick device setup

Optional

Contacts

Quickly add emergency contacts from phone

Optional

Performance Optimization

Tips to keep the app running smoothly

Keep App Updated

Enable auto-updates or check weekly for new versions

Bug fixes, new features, improved stability
Manage Storage

Keep at least 1GB free space on your phone

Prevents app slowdowns and crashes
Stable Internet

Use WiFi instead of cellular when possible

Faster loading, more reliable connections
Regular App Restart

Close and reopen app once a week

Clears temporary data, refreshes connection

Clean Reinstall Guide

When all else fails, a fresh install often resolves persistent issues

Before you start: Make sure you know your login email and password. Your data is backed up to the cloud automatically.
1Backup Your Settings
  • Open app and go to Settings
  • Tap "Account" → "Backup Settings"
  • Confirm backup is saved to cloud
2Uninstall App
  • Long press Guardian app icon
  • Select "Uninstall" or drag to trash
  • Confirm deletion when prompted
3Clear Residual Data
  • Restart your phone
  • Android only: Settings → Apps → Show System → Clear all Guardian data
4Reinstall App
  • Open App Store (iOS) or Google Play (Android)
  • Search for "Guardian Fall Detection"
  • Tap Install/Get and wait for completion
5Restore Settings
  • Log in with your email and password
  • Settings → Account → Restore from Backup
  • Verify all devices and contacts are restored

Frequently Asked Questions

Common questions about app troubleshooting

Still Having App Issues?

Our technical support team can help

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