Check the phone first
- 01
Confirm internet access
Open another trusted service on the phone to verify the connection is working.
- 02
Confirm the right account
Check that the person is signed in with the account that was invited to the care circle.
- 03
Update through the official store
Install the current Aware app version from the Apple App Store or Google Play.
- 04
Restart once
Close and reopen the app. If the problem remains, record the message shown before reinstalling or changing access.
Keep access safe
Never send a password, recovery code or full screenshot containing private care information to support.