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Aware Support · Getting started

Place Guardian with purpose.

Room layout and placement affect sensing. Use the supplied guidance and verify the result before relying on configured notifications.

Immediate danger

Call 000. Do not wait for the app.

Guardian is not an emergency service. Use the existing emergency or in-person response plan first when someone may need urgent help in Australia.

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Choose the room

  • Start with the room identified in the care or support plan.
  • Keep the intended sensing area as clear as practical.
  • Do not assume one position or one device covers every room or adjoining space.
  • Ask Aware before installing in an unusual, shared or high-risk environment.

Install and connect

  1. 01

    Read the supplied guide

    Use the instructions supplied with the exact Guardian model. Hardware and placement guidance can change between models.

  2. 02

    Secure the position

    Guardian runs on its rechargeable battery and works without being plugged in. Recharge it when needed, following the instructions for your model. Use the supplied mounting method and keep the intended sensing area clear.

  3. 03

    Complete app setup

    Pair Guardian through the current Aware app flow and confirm that the device shows as connected.

  4. 04

    Run an agreed test

    Verify the configured notification path with the nominated contacts. A test confirms the setup path, not every possible event.

If placement is uncertain

Pause before drilling, fixing or relocating the device. Contact Aware with the model, room type and a simple room description.

Continue

Still need help?

Bring us the useful details.

Include the Guardian model, room, connection type, approximate time, what you expected and what you observed. Do not send passwords, recovery codes or unnecessary private care information.