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Aware Support · Care facilities

Deploy in controlled chapters.

Move from reviewed design to pilot, acceptance and expansion with a named owner at every stage.

Immediate danger

Call 000. Do not wait for the app.

Guardian is not an emergency service. Use the existing emergency or in-person response plan first when someone may need urgent help in Australia.

Browse support guides

Design and acceptance

  1. 01

    Define scope

    List approved rooms, residents or clients, device models and the purpose of the service.

  2. 02

    Confirm privacy and consent

    Record the lawful basis, notices, access groups and withdrawal process used by the organisation.

  3. 03

    Review the environment

    Confirm room suitability, recharging arrangements, connectivity and the team responsible for installation and support.

  4. 04

    Set acceptance evidence

    Define what must be demonstrated for connection, access, notifications, training and rollback before expansion.

Keep an asset record

  • Device identifier and supplied model.
  • Approved room or location assignment.
  • Installation, review and removal dates.
  • Current service owner and nominated support contact.

Continue

Still need help?

Bring us the useful details.

Include the Guardian model, room, connection type, approximate time, what you expected and what you observed. Do not send passwords, recovery codes or unnecessary private care information.