Aware Support
Start with the task in front of you. If the guides do not resolve it, talk to Aware.
Guardian is not an emergency service. Do not wait for an alert, app update or support response when there is an immediate threat to life or safety in Australia.
Set up Guardian, connect the Aware app and prepare the care circle.
Understand Guardian, the app and the controls available to you.
Work through connectivity, alert, radar and app issues step by step.
Plain answers about setup, privacy, connectivity, pricing and care limits.
Guidance for teams planning or operating a multi-room Guardian deployment.
Tell the support team what is happening and how they can reach you.
Popular guides
Good to know
Contact Australian emergency services on 000 when there is an immediate threat to life or safety. Do not wait for an app alert or troubleshooting step.
No. Guardian uses radar sensing and does not capture video, images or conversations.
Start with the getting-started guides for sensor placement and app setup. If the documented steps do not resolve the issue, contact Aware with the sensor model and a description of what you see.
No. Guardian supports configured notifications and care decisions. It does not replace emergency services, clinical advice, in-person checks or an agreed care plan.
Still need help?
Include the Guardian model, the room, what you expected and what you observed. That gives the team a useful place to start.