Aware Support
Support, without the runaround.
Start with the task in front of you. If the guides do not resolve it, talk to Aware.
If someone may be in danger, call 000.
Guardian is not an emergency service. Do not wait for an alert, app update or support response when there is an immediate threat to life or safety in Australia.
What do you need to do?
Get started
Set up Guardian, connect the Aware app and prepare the care circle.
Product guides
Understand Guardian, the app and the controls available to you.
Troubleshooting
Work through connectivity, alert, radar and app issues step by step.
Frequently asked questions
Plain answers about setup, privacy, connectivity, pricing and care limits.
Care facilities
Guidance for teams planning or operating a multi-room Guardian deployment.
Contact Aware
Tell the support team what is happening and how they can reach you.
Popular guides
Straight to the answer.
Good to know
The essentials.
What should I do if someone may need urgent help?
Contact Australian emergency services on 000 when there is an immediate threat to life or safety. Do not wait for an app alert or troubleshooting step.
Does Guardian record video or audio?
No. Guardian uses radar sensing and does not capture video, images or conversations.
Where can I get help with setup?
Start with the getting-started guides for sensor placement and app setup. If the documented steps do not resolve the issue, contact Aware with the sensor model and a description of what you see.
Can Guardian replace an emergency response plan?
No. Guardian supports configured notifications and care decisions. It does not replace emergency services, clinical advice, in-person checks or an agreed care plan.
Still need help?
Tell us what is happening.
Include the Guardian model, the room, what you expected and what you observed. That gives the team a useful place to start.