Question 1

What is Guardian and how does it work?

Accepted Answer

Guardian is a smart sensor that uses advanced radar technology to detect falls and monitor movement patterns in real-time. Unlike cameras or wearable devices, radar technology preserves privacy while providing comprehensive monitoring. The sensor learns daily routines and immediately alerts caregivers through the mobile app when it detects a fall or unusual patterns.

Question 2

Is Guardian NDIS approved?

Accepted Answer

Yes, Guardian is NDIS approved under the Assistive Technology category. NDIS participants can use their funding for Guardian as part of their plan for Assistive Technology for Personal Care and Safety. We provide quotes and documentation for plan managers and support coordinators.

Question 3

How much does Guardian cost?

Accepted Answer

Guardian starts from $399 AUD for the sensor device. Monthly monitoring plans start from $29/month which includes the mobile app, alerts, and health insights. We offer different packages for families and care facilities. NDIS and Home Care Package funding may cover these costs.

Question 4

Does Guardian use cameras or microphones?

Accepted Answer

No, Guardian does not use any cameras, microphones, or recording devices. It uses radar technology which detects movement and presence without capturing images or audio. This privacy-first approach means complete dignity is maintained while still providing comprehensive monitoring.

Question 5

How is Guardian installed?

Accepted Answer

Guardian is designed for simple plug-and-play installation. Mount the sensor on a wall in the main living area, plug it in, and connect it to WiFi using our mobile app. The entire setup takes about 15 minutes. We also offer professional installation services across Australia for those who prefer it.

Question 6

Can Guardian be used in aged care facilities?

Accepted Answer

Yes, we offer enterprise solutions for aged care facilities, nursing homes, and retirement villages. Our facility solution includes a central dashboard for staff, integration with care management systems, and room-by-room monitoring. Contact our sales team for facility pricing and implementation.

Question 7

What is the Aware Mobility Index?

Accepted Answer

The Aware Mobility Index (AMI) is our AI-powered health insight system. It tracks daily movement patterns, sleep quality, bathroom visits, and overall activity levels. Over time, it learns what's normal and alerts you to changes that might indicate health issues before they become serious.

Question 8

Do you service all Australian states?

Accepted Answer

Yes, we service all Australian states and territories including NSW, Victoria, Queensland, Western Australia, South Australia, Tasmania, ACT, and Northern Territory. We offer free shipping Australia-wide and have local installation partners in major cities.

Question 9

What happens when Guardian detects a fall?

Accepted Answer

When Guardian detects a fall, it immediately sends push notifications to all designated contacts through the mobile app. The alert includes the time and location of the fall. Contacts can then check in, call, or arrange for emergency services. The response chain is customizable based on your preferences.

Question 10

Can I use Guardian with a Home Care Package?

Accepted Answer

Yes, Guardian can be funded through Commonwealth Home Support Programme (CHSP) or Home Care Packages (Levels 1-4). Assistive technology for safety monitoring is an approved expense. Speak with your Home Care Package provider about including Guardian in your care plan.

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What is Guardian and how does it work?

Is Guardian NDIS approved?

How much does Guardian cost?

Does Guardian use cameras or microphones?

How is Guardian installed?

Can Guardian be used in aged care facilities?

What is the Aware Mobility Index?

Do you service all Australian states?

What happens when Guardian detects a fall?

Can I use Guardian with a Home Care Package?

What internet connection does Guardian need?

How accurate is Guardian's fall detection?

Frequently Asked Questions

What is Guardian and how does it work?

Is Guardian NDIS approved?

How much does Guardian cost?

Does Guardian use cameras or microphones?

How is Guardian installed?

Can Guardian be used in aged care facilities?

What is the Aware Mobility Index?

Do you service all Australian states?

What happens when Guardian detects a fall?

Can I use Guardian with a Home Care Package?

What internet connection does Guardian need?

How accurate is Guardian's fall detection?