Skip to main content

Aware Support · Getting started

Plan the service before the rollout.

A multi-room deployment needs clear consent, ownership, network and response decisions before hardware is installed.

Immediate danger

Call 000. Do not wait for the app.

Guardian is not an emergency service. Use the existing emergency or in-person response plan first when someone may need urgent help in Australia.

Browse support guides

Agree the operating model

  • Define the purpose of the deployment and the approved resident or client cohort.
  • Document consent, privacy and information-access responsibilities.
  • Name the team that owns placement, connectivity, notifications and incident response.
  • Confirm how Guardian fits the existing care plan and escalation procedures.

Start with a controlled pilot

  1. 01

    Review the environment

    Map rooms, network constraints, recharging arrangements and operational responsibilities with Aware.

  2. 02

    Pilot a bounded area

    Use a small, representative deployment to verify placement, access and response workflows.

  3. 03

    Train the response team

    Make sure staff understand what a notification means, what it does not mean and what action is expected.

  4. 04

    Review before expansion

    Record issues, confirm accountability and approve any broader rollout through the organisation’s governance process.

Continue

Still need help?

Bring us the useful details.

Include the Guardian model, room, connection type, approximate time, what you expected and what you observed. Do not send passwords, recovery codes or unnecessary private care information.