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Aware Support · Getting started

Set up the app around the care circle.

Use the official Aware app, keep access intentional and verify notifications with the people expected to respond.

Immediate danger

Call 000. Do not wait for the app.

Guardian is not an emergency service. Use the existing emergency or in-person response plan first when someone may need urgent help in Australia.

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Install and sign in

  1. 01

    Use an official store

    Download Aware from the Apple App Store or Google Play links provided by Aware.

  2. 02

    Use the intended account

    Sign in or accept the invitation sent to the person who should have access. Do not share one password across a care team.

  3. 03

    Follow the current pairing flow

    Charge Guardian as directed, then keep it switched on and nearby while the app guides you through connection and naming.

Set notifications deliberately

  • Allow notifications on each device expected to receive them.
  • Check operating-system focus, battery and notification settings if alerts are muted.
  • Invite only nominated people and remove access when responsibilities change.
  • Run a planned test and confirm what each person sees.

Protect access

Treat app access as care information. Use a personal account, a device lock and the current access-removal process when a phone or role changes.

Continue

Still need help?

Bring us the useful details.

Include the Guardian model, room, connection type, approximate time, what you expected and what you observed. Do not send passwords, recovery codes or unnecessary private care information.