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Aware Support · Product guides

The useful signal, made readable.

The Aware app presents activity context and configured notifications to the people chosen to provide support.

Immediate danger

Call 000. Do not wait for the app.

Guardian is not an emergency service. Use the existing emergency or in-person response plan first when someone may need urgent help in Australia.

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Activity

Use activity information as context for a care conversation, not as a diagnosis or a complete account of what happened.

Notifications

  • Allow notifications on every phone expected to receive them.
  • Review focus, battery and notification settings when delivery appears delayed or muted.
  • Agree the response action outside the app before notifications are enabled.

Care-circle access

Invite only nominated people. Review access when a device is lost, a role changes or a person no longer provides support.

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Still need help?

Bring us the useful details.

Include the Guardian model, room, connection type, approximate time, what you expected and what you observed. Do not send passwords, recovery codes or unnecessary private care information.