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Aware Support · Product guides

Understand what each part does.

Guardian senses the room, the Aware app presents information and nominated people decide what to do next.

Immediate danger

Call 000. Do not wait for the app.

Guardian is not an emergency service. Use the existing emergency or in-person response plan first when someone may need urgent help in Australia.

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Guardian

A room-based radar sensing product designed to understand movement without recording video or conversations.

  • Nothing to wear.
  • Battery powered. Recharge when needed.
  • Placement and room layout affect sensing.
  • Power and connectivity affect service operation.

The Aware app

A place for nominated people to see the activity context and configured notifications made available by the service.

  • Access should be personal and role-appropriate.
  • Notification delivery depends on the phone and operating-system settings.
  • The app is not a live video view into the home.

The response plan

People remain responsible for checking what happened and deciding what support is needed. Guardian does not contact emergency services unless a separately confirmed service and response arrangement says so.

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Still need help?

Bring us the useful details.

Include the Guardian model, room, connection type, approximate time, what you expected and what you observed. Do not send passwords, recovery codes or unnecessary private care information.