Overview
At Aware Technologies (Australia) Pty Ltd ("we", "us", "our"), we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.
We follow the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and are committed to protecting the privacy of individuals in accordance with Australian law.
What Information We Collect
Personal Information
- Name and contact details (email, phone, address)
- Date of birth
- Payment information
- Device information and usage data
- Support inquiries and feedback
- Survey responses
- Health or medical information relevant to our services (with your explicit consent)
How We Collect Information
We collect information when you:
- Create an account or purchase our products
- Contact our support team
- Visit our website or use our services
- Participate in surveys or promotions
- Interact with our marketing communications
- Set up and use our sensors and monitoring systems
How We Use Your Information
We use your information to:
- Provide and improve our products and services
- Process transactions and send related information
- Respond to your inquiries and support needs
- Send personalized marketing communications (with your consent)
- Analyze usage patterns to improve user experience
- Monitor for safety and alert designated contacts when needed
- Comply with legal obligations
Sharing Your Information
Third-Party Disclosure
We may share information with:
- Service providers who help operate our business (all based in Australia)
- Payment processors to complete transactions
- Professional advisors (legal, accounting, etc.)
- Regulatory authorities when required by law
- Emergency services or designated emergency contacts (when necessary for safety purposes)
- Healthcare providers (with your explicit consent)
Data Locality
All your data is stored and processed within Australia. We do not routinely transfer customer data outside of Australia.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will securely delete your information when it is no longer needed.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or website notice. The latest version will always be available on our website.
Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Opt out of marketing communications
- Request deletion of your data (where applicable)
- Lodge a complaint about our privacy practices with us or the Office of the Australian Information Commissioner (OAIC)
Security Measures
We implement robust security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure servers with SSL/TLS certificates
- Regular security assessments and penetration testing
- Staff training on data protection
- Secure access controls and authentication procedures
- Data breach response planning
Marketing Communications
With your consent, we may send you marketing communications about our products and services. You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Updating preferences in your account settings
- Contacting us at marketing@awaretechnologies.com.au
Contact Us
If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer at:
Email: privacy@awaretechnologies.com.au
Phone: (03) 7047 9596
Office Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST (excluding public holidays)