If a notification did not arrive
- 01
Use the response plan
Check on the person directly when there is any safety concern. Do not wait while troubleshooting.
- 02
Confirm Guardian is online
Review the current device state in the Aware app and note the time of the expected event.
- 03
Confirm the contact and configuration
Check that the intended person remains in the care circle and the relevant notification is configured.
- 04
Check the receiving phone
Review internet access, app sign-in, notification permissions, focus modes and battery restrictions.
Do not infer what happened
A missed or delayed notification does not prove that no event occurred. Give Aware the approximate time, device and observed app state so the service path can be investigated.