Thanks for shopping at Aware Technologies. We appreciate the fact that you like the innovative solutions we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Aware Technologies Online Store or in contact with our support team. (To make it easier to read, we will refer to these entities as the “Aware Technologies Store” in this policy.)
As with any shopping experience, there are terms and conditions that apply to transactions at an Aware Technologies Store. By placing an order or making a purchase at the Aware Technologies Store, you agree to the terms set forth below along with Aware Technologies Privacy Policy and Terms of Use.
Standard Return Policy
We hope that you’re delighted with your purchase from Aware Technologies (Australia) Pty Ltd. We understand that sometimes a product may not be what you expected, and we want to ensure you have a seamless experience if that’s the case.
Importantly, the rights described in this policy are in addition to the statutory rights you may be entitled to under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection laws and regulations. Should you be dissatisfied with your purchase, you are welcome to return or exchange the product, subject to the conditions outlined below.
If you find that the product is not what you expected, you can return or exchange it within 14 days from the date you receive it, provided that the product is in its original condition with all parts, accessories, and packaging intact.
- Refund Method: Refunds will be processed based on your original payment method. Please note that refunds will be issued to Australian bank accounts only, and we cannot process refunds internationally.
- Exceptions: Due to the nature of our products, which are specifically designed for mobility monitoring, opened software or products cannot be returned unless they are faulty.
For returns, please ensure:
- The product is in its original packaging.
- All accessories, manuals, and any other included materials are returned with the product.
- If returning via post, ensure the product is adequately packed to prevent damage during shipping.
Product Exclusions
For hygiene and safety reasons, products such as custom-configured mobility sensors or software downloads are non-returnable unless faulty. This also includes products that have been activated for use, such as software-enabled sensors that are configured to your personal settings.
Faulty or Damaged Items
If your product arrives faulty or damaged, we are committed to providing a replacement or a full refund in accordance with Australian Consumer Law. Please contact our support team immediately with photographic evidence, and we will assist you in resolving the issue as quickly as possible.
Special Conditions for Bulk Orders
If you’re returning ten or more of the same product, the return must be made to the original point of purchase. If you’ve received the product via one of our retail partners, please consult their return policy for specific details.
Pricing and Price Reductions
Aware Technologies reserves the right to adjust the prices of products displayed on our website, and to correct any pricing errors that may occur unintentionally. If we reduce the price of a product within 14 days of your purchase, feel free to contact us at [[email protected]] to request a refund for the price difference.
Please note that price protection is available for a maximum of 10 units of the same product and is not applicable during special promotions or sales events.
Order Acceptance and Confirmation
Your order will be confirmed by email once we receive it. Please note that this does not signify our acceptance of the order. Your order will be processed upon review, and we reserve the right to cancel any order at our discretion. If an order is cancelled after payment has been processed, a full refund will be issued.
We recommend reviewing your order confirmation and ensuring your contact details are correct. If any issues arise with your order, our team will reach out promptly.
Shipping and Delivery
All products purchased from Aware Technologies are dispatched within 2-3 business days and will be delivered within the expected timeframe. Delivery times may vary depending on your location.
- Domestic Shipping: We currently only offer shipping within Australia. We cannot ship internationally at this time.
- Shipping Delays: While we aim to provide a smooth and timely shipping experience, please note that external factors such as weather, delivery provider delays, or other unforeseen circumstances may affect delivery times.
Once your order has been shipped, you will receive a Shipment Confirmation Email with tracking details. For any shipping-related issues, please reach out to our support team.
Data Protection
By placing an order with us, you agree that we may store and process your order information in accordance with our Privacy Policy. We will not share your personal data with third parties, except as necessary for processing your order. If you would like to review the data we store or request modifications, please contact us.
For any questions or assistance with your order, please don’t hesitate to contact us at [[email protected]].