Australia's Support at Home Program: What It Means for You and Your Family

What’s Changing in Australia’s Aged Care System

The Australian Government is modernising aged care through the Support at Home program, which will benefit 1.4 million Australians who require aged care services. This is the most significant reform to aged care in decades, designed to:

• Provide more flexible and personalised care options
• Improve access to services nationwide
• Streamline the assessment and approval process
• Support older Australians to remain in their own homes longer

Key Changes Include:

• New Name: "Home Care Packages" is now Support at Home
• Simplified Categories: Streamlined service levels tailored to individual needs
• Enhanced Digital Platform: Improved online portal for managing care
• Greater Choice: More flexibility in selecting care providers and services

What Stays Exactly the Same for Your Family

Your Aware Guardian technology is completely unaffected by this transition. Everything that matters continues exactly as before:

✅ Your Technology Keeps Working

• All sensors continue monitoring mobility patterns 24/7
• Mobile app functionality remains unchanged
• Real-time alerts and notifications continue
• Historical data and trends are preserved

✅ Your Family’s Peace of Mind

• Reliable monitoring of daily movement patterns
• Continued early detection of mobility changes
• Uninterrupted connection between family members
• Ongoing support for independent living

✅ Our Support for You

• Customer service and technical support remain available
• Product warranties and guarantees are unchanged
• Regular software updates and improvements continue

Why Smart Monitoring Matters More Than Ever

Regardless of what the government calls its aged care programs, the need for reliable family monitoring never changes. In fact, the Support at Home program reinforces why Aware Guardian is so valuable:

Enhanced Independence

The new program focuses on keeping older Australians in their homes longer – exactly what Aware Guardian enables through proactive mobility monitoring.

Family Connection

With more flexible care arrangements, families need reliable ways to stay connected with their loved one’s daily wellbeing.

Early Intervention

Support at Home emphasises preventive care – Aware Guardian’s early detection of mobility changes aligns perfectly.

Reduced Care Burden

Smart monitoring helps families feel confident about safety, reducing stress for adult children managing care from a distance.

Your Next Steps

For Existing Customers

• Continue using Aware Guardian as normal – no action required
• Keep enjoying peace of mind for your loved one
• Contact us if you have any questions about your service

For Families Considering Aware Guardian

• The transition to Support at Home is the perfect time to add smart monitoring
• Ensure your loved one’s independence is supported with reliable technology
• Take advantage of our free consultation to discuss your family’s needs

We’re Here to Support Your Family

At Aware Technologies, we understand that caring for aging parents involves navigating changing systems while ensuring consistent support. While aged care program names may change, your family’s need for reliable monitoring remains constant.

Ready to learn more? Contact our friendly team at +61 3 7047 9596 or email info@awaretechnologies.com.au to discuss how Aware Guardian can support your family through this transition and beyond.