What Our Customers Say

Read verified reviews from families who have experienced the peace of mind that comes with the Aware Guardian system. Average rating: 4.9/5 from 127 reviews.

Verified Reviews

Trusted by Families Across Australia

4.9

Based on 127 verified reviews

5 star
115
4 star
12
3 star
0
2 star
0
1 star
0

Real stories from real people using Aware Guardian to maintain independence and safety at home.

MT

Margaret Thompson

68 years old

Brisbane, QLD

Sept 2025
NDIS

Living with Parkinson's disease

After my Parkinson's diagnosis, I was terrified of falling when home alone. My daughter researched options and found Aware Guardian. The sensors are completely invisible - no cameras watching me! NDIS approved the full cost in just 3 weeks. The installation team was professional and patient, explaining everything clearly. I've had two falls since installation, and both times my family was alerted instantly. The peace of mind is priceless. I can maintain my independence without constant worry.

Key Highlights:

  • NDIS approved in 3 weeks
  • No cameras, complete privacy
  • 2 falls detected and alerted
  • Professional installation team

47 people found this helpful

JM

John Mitchell

77 years old

Melbourne, VIC

Aug 2025
Home Care

Stroke recovery, Level 3 Home Care Package

Following my stroke, my mobility was severely impacted. My occupational therapist recommended Aware Guardian as part of my Home Care Package Level 3. The whole system was covered - no out-of-pocket expenses. What impressed me most was the app interface. My daughter in Perth can check on me anytime, and she gets alerts if something's wrong. The sensors detected when I had trouble getting out of bed one morning, and she called to check on me within minutes. Technology has given my family peace of mind while I recover at home.

Key Highlights:

  • Level 3 HCP fully covered cost
  • Daughter monitors from Perth
  • Detected morning mobility issue
  • Easy-to-use family app

52 people found this helpful

PC

Patricia Chen

82 years old

Sydney, NSW

Aug 2025
Home Care

2-story home, Level 4 Home Care Package

I live alone in a two-story house and my children were constantly worried about me on the stairs. With my Level 4 Home Care Package, we installed 8 Aware Guardian sensors throughout both floors. The system tracks my movement patterns and my son receives daily summaries. If I haven't moved for an unusual period or if there's a fall, he's alerted immediately. Last month, I slipped in the bathroom and the alert went out within seconds. My neighbor, who also has the emergency contact notification, came over right away. This system has allowed me to stay in the home I've lived in for 40 years.

Key Highlights:

  • 8 sensors covering 2 floors
  • Daily movement summaries
  • Bathroom fall detected instantly
  • Multiple emergency contacts

61 people found this helpful

DF

David Foster

52 years old

Perth, WA

July 2025
Private

Multiple sclerosis, later transitioned to NDIS

Living with MS at 52, I needed monitoring but wasn't eligible for NDIS yet. I purchased the system privately using the 6-month payment plan - about $200/month. Best decision I ever made. The radar technology means no cameras in my home, which was essential for my dignity. Six months later, I became eligible for NDIS and they reimbursed the purchase! The transition was seamless. The system has detected several falls during MS flare-ups. My wife can monitor me remotely when she's at work. Don't wait for funding - get it now and sort out payment later.

Key Highlights:

  • Started with 6-month payment plan
  • NDIS reimbursed after approval
  • Detected falls during MS flare-ups
  • No cameras, dignity preserved

38 people found this helpful

MK

Marie Kowalski

74 years old

Canberra, ACT

July 2025
DVA

Veteran, DVA Gold Card

As a veteran with a DVA Gold Card, I was delighted to learn that Aware Guardian was fully covered. The DVA approval took about 5 weeks, but the wait was worth it. The system has been transformational for my independence. I have arthritis and balance issues from my service. The sensors monitor me 24/7 without any wearable devices - I always forgot those medical alert pendants. My daughter receives alerts on her phone, and the DVA care coordinator can also access my activity reports during our monthly check-ins. Highly recommended for veterans.

Key Highlights:

  • DVA Gold Card fully covered
  • 5-week approval process
  • No wearable devices needed
  • Care coordinator access to reports

43 people found this helpful

RH

Robert Henderson

71 years old

Adelaide, SA

June 2025
Private

Private purchase with payment plan

I didn't qualify for government funding, but I needed the security. The 12-month payment plan made it affordable - less than $150/month including everything. The installation was quick, and the technology is incredible. The sensors track my daily routines and alert my son if anything is unusual. I had a dizzy spell last month and fell in the hallway. Within 30 seconds, my son received an alert and called me. When I didn't answer, he contacted my neighbor who has a key. The quick response may have saved my life. Worth every penny.

Key Highlights:

  • 12-month payment plan, $150/month
  • Quick installation process
  • Fall detected in 30 seconds
  • Multiple emergency contacts

35 people found this helpful

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